Frequently Asked and Questions

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1. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.

2. What payment methods do you accept?

We accept bank transfers. Please ensure that you transfer the funds to the following account details:

Bank Deposit Information :

Bank Name Bank Central Asia
Account Number 6560182650
Account Name Gilbert Sannang
Account Branch BCA KCP Kebon Jeruk
 

3. Can I modify or cancel my order after it has been placed?

Unfortunately, we are unable to modify or cancel orders once they have been processed. Please review your order carefully before completing the checkout process.

4. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team at contact@itsbychance.com within 7 days of receiving your order. We will assist you in resolving the issue promptly.

5. Do you offer international shipping?

Yes, we offer worldwide shipping. However, please note that import duties, taxes, and customs fees may apply, and these are the responsibility of the customer.

6. How long does it take to process returns and issue refunds?

Once we receive your returned merchandise and inspect it, refunds are typically processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

7. Is there a warranty on your products?

Our products are covered by a standard warranty against manufacturing defects. If you encounter any issues with your purchase, please contact us for assistance.

8. Do you have a size guide available?

Yes, we provide a size guide on our website to help you choose the correct size for your garments. You can find this information on the product pages or contact us for personalized sizing assistance.

9. What is your policy on promotions and discounts?

From time to time, we may offer promotions or discounts on select items. These promotions are subject to terms and conditions and may have specific expiry dates. Check our website or follow us on social media for updates on ongoing promotions.

10. How can I contact customer support for further assistance?

For any inquiries, feedback, or assistance, please reach out to our customer service
team at contact@itsbychance.com. We're here to help!